Here at Queen City Arms we have always strived to have one hundred percent transparency with our customers. The last year has been the busiest year to date and we are always humbled by this.
As you know we have always stated we are a family shop. Family always comes first. With that we will be focusing on more work life balance in the upcoming months; for a few reasons.
The Berger’s are expecting baby#5 in the next few weeks! There have been some complications at the end of the pregnancy and Tara will need to step back for a few weeks before and after the baby. She will still be working behind the scenes but will not be directly part of day to day on site operations. Queen City Arms will be adjusting hours to accommodate starting Feb 1.
New Shop Hours – Starting February 1st, 2022
Tuesday – Friday 12 Noon to 5:45PM
Saturday 12 -4PM
Closed Sunday & Monday
What does that mean for you?
We will still have the same level of customer service as always. We are announcing today to allow a week for everyone to adjust to the new schedule.
Each of our carriers will be notified and there will be no disruption of service.
We will still be conducting business as usual. There will be no change to transfers, online orders, special orders, or gunsmithing.
If you need to communicate with us, the best way to reach us is via text: 513-900-8005.
During this time we will be focusing on our ecommerce side of business. We will be seeking out the #qcadealz and posting them more regularly as well as all of our in stock new & used items.
Let’s Talk about FFL Transfers – They are $10 for a reason!
We love our FFL transfers! We love that our customers find amazing deals online and save even more getting them through us. However, they are $10 for a reason.
Few things to remember:
- We do not track your package. We have zero involvement until it shows up at our door.
- Do not show up when a carrier says your item has arrived. It has not been processed and we will have to turn you away. We will not hunt for a specific package, we will process them as we have time. Online orders and new inventory are always the highest processing priority.
- Wait until we text you your item is ready for pickup. The best way to make this process smooth is to make sure you use a valid cell number when you purchase your item for the seller. We have no way of knowing if the number provided is a landline or cell phone so if you provide the seller your landline number you may not receive notification that your transfer is ready.
- It may take us up to 5 days to process your item (we normally get them done MUCH sooner). We receive 20-50 transfers on a given day. PLEASE KEEP THIS IN MIND.
- We have an online form to notify us of your incoming transfer. You do not have to email us, call us or text us an item is on its way. We only use this form if an item is missing required information when it arrives. A copy of our FFL is also located at the same link, send it to whom ever you need to!
Thank you for your understanding during this transition. We appreciate each and every one of you!